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Services

Healthcare marketing services, from the plan to the patient's visit

Four services build demand for your organization and bring it in. The fifth follows every enquiry until the patient attends the appointment. You can start with one service, or we can be your full marketing team.

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01

Strategy and brand

Where will your next growth come from? And why should patients and referring doctors choose you over others?

The result that matters to you
A clear growth plan, and a brand that patients and referring doctors trust.
How we measure it
Early signs first: searches for your name, actions on your maps listing and the number of reviews. Then the number of patients who attended.

What we work on

  • Patient growth review: where patients come from and where you lose them
  • Annual marketing plan
  • Market, competitor and patient research
  • Service and offer strategy for each department
  • Launch plans for a new clinic, department, service or doctor
  • Brand strategy and messages
  • Brand identity in Arabic and English
  • KPI and measurement framework
  • Part-time marketing leadership

02

Medical content, social media and video

Patients search and ask questions before they book. We write content that answers their questions in a calm, accurate way and moves them closer to booking.

The result that matters to you
Content that patients trust and that moves them closer to booking.
How we measure it
Enquiries that came from content, reach beyond your followers, and searches for the doctor's name.

From our results

Samples of our video and design work

What we work on

  • Content strategy and monthly calendar
  • Educational medical content in Arabic and English that follows health regulations
  • Account management and replies to followers
  • Doctor content that builds the doctor's name in their specialty
  • Video, photography, motion graphics and podcasts
  • Campaign designs
  • Corporate and internal communication

03

Paid ads and patient acquisition

Ads bring enquiries. We follow them until they bring patients who attend, at a cost you can defend.

The result that matters to you
Steady demand you can plan for, and a clear cost for each patient.
How we measure it
Cost per enquiry, cost per booked patient and cost per attended patient.

From our results

What we work on

  • Google, Meta, Snapchat, TikTok and YouTube
  • Budget planning and tracking
  • Location targeting by branch
  • Landing pages and a higher booking rate from them
  • Retargeting
  • Ad and message testing
  • Campaign optimization by cost per booked and attended patient

05 · Our signature service

Patient journey, from enquiry to attendance

Most marketing stops at the enquiry, and many patients are lost after it: a slow response, an unfinished booking, or an appointment they miss. We follow these steps until the patient attends.

The result that matters to you
More patients attend from the same enquiries, and you know what each patient cost you.
How we measure it
Response time, booking rate, attendance rate and cost per attended patient.

The call center team is trained on common medical questions and answers most of them itself. If a question comes up that they do not know, they refer it to our specialist team, and the doctor has the final word. The team does not diagnose or prescribe treatment. We run the systems with our technology partners: HubSpot, Maqsam and Bevatel.

From our results

How we review the patient journey in hospitals

What we work on

  • Patient journey review: we contact you as patients would, by phone and WhatsApp, and measure the response
  • Patient journey map for each service
  • Reply scripts in Saudi dialect, call center training and quality checks
  • Doctor-approved medical questions and answers that guide the team on calls
  • Cloud calling, call routing, call tracking and missed call recovery, with our technology partners
  • Enquiry qualification and booking
  • Fast WhatsApp replies, confirmation messages and reminders
  • Fewer missed appointments
  • CRM and automation
  • Patient follow-up with their consent, and reminders for follow-up visits
  • Dashboards that track each patient from the ad to the appointment

In every service

We measure by patients

At the start we agree on definitions and on what each side is responsible for. Each month we send a report that follows the patient to the appointment.

How we measure

We follow health advertising rules

Every ad and piece of content is reviewed before publishing under Ministry of Health and SFDA regulations, with no exaggeration and no promises of treatment results.

We use AI where it saves time

In content versions, call analysis, enquiry qualification and report preparation. Decisions and reviews always stay with the team.

Frequently asked questions

How are you different from an ordinary marketing agency?

Most agencies measure their work by the number of enquiries. We follow what happens next: did someone reply to the patient quickly? Did the patient book? Did they attend the appointment? We connect ads and content to the response and the booking, so marketing is judged by the patients who actually came.

How much does healthcare marketing cost?

It depends on the number of departments or services, the city, the competition in the specialty and the ad budget. We have no ready-made packages, because every organization starts from a different place. After the consultation we send a proposal with the scope and the cost.

When will we see results?

Signs such as response time and the number of enquiries usually improve within the first month. A department growth program is assessed after 90 days, because bookings and attendance need time before the numbers are clear.

Do you send reports? What is in them?

A monthly report, and a review with you every 3 months. The report follows the patient from enquiry to response, then booking, then attendance. It shows the cost per attended patient and what we will change next month.

Do your ads follow Ministry of Health and SFDA regulations?

Yes. Every ad and piece of content is reviewed before publishing under Saudi health advertising regulations, and we do not use exaggerated claims or promise treatment results.

We're ready to hear from you

Tell us which service interests you, or where you are losing patients. In a free consultation of about 30 minutes, we will suggest where to start.

We reply on the same working day.

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