Voice booking agent
It answers calls after hours or at busy times, responds to general questions from approved answers, and records a booking request for a staff member to call back.
Systems and technology
AI solutions for clinics, for booking, calls and reports
An AI agent that answers booking questions on the phone, on your website and on WhatsApp, and analysis that reads your calls and sorts your enquiries. A staff member reviews, and the doctor has the final word on anything medical.
You have a lot of patient information, and nobody has time to read it
Call recordings, WhatsApp chats and website enquiries. The reason behind every lost booking is in there, but reading it takes weeks of the team's time. Meanwhile patients call after hours and nobody answers.
- Call recordings are kept and nobody listens to them
- After-hours calls end with no answer and no message
- The team calls enquiries in order, not by how ready the patient is to book
- The monthly report takes days of one staff member's time
Where it acts on the patient journey
We work on the response and what follows: a faster reply for the patient, and a clearer view of what happens in conversations.
- Enquiry
- Response
- Booking
- Attended
What it includes
Website question agent
It answers visitors from your website content only, and sends them to WhatsApp or the booking form when it finds no answer. The NAMAA assistant on this website is a live example you can try.
Agent inside WhatsApp
It understands questions written in different ways and answers from a wider approved source than fixed options. It works on top of WhatsApp automation when that is active.
Call analysis
Transcripts and summaries of recorded calls, with the reasons calls did not end in a booking sorted, so the trainer knows what to focus on.
Enquiry qualification
Each enquiry is sorted by service and by how close the patient is to booking, so the team starts with those nearest to an appointment.
Reports a person reviews
Ad, call and booking numbers pulled into one report that our team reviews before it reaches you.
How we work
Pick a task that takes time
We start with one task that repeats every day, and measure how it runs now before choosing any tool.
Set the source and the limits
We write the approved answers and decide what the agent answers and what it passes to a staff member. Medical questions always go to the team.
Test with daily review
A limited launch where a staff member reviews every reply and every label daily, until you are sure of its accuracy and that it sounds like your organization.
Expand and review monthly
We expand based on the results, review a sample every month, and fix the source of any wrong reply so it does not happen again.
How we measure
- Share of after-hours calls and messages that got a reply
- Share of chats passed to a staff member that ended in a booking request
- Accuracy of enquiry labels in the review sample
- Hours the team saved on listening to calls and preparing reports
- Share of replies that needed correction
If a simpler work step solves the task, or the patient needs a person to talk to, we tell you before we start.
The agent does not answer medical questions, diagnose or suggest treatment. It passes them to a staff member, and the doctor has the final word. Calls are analyzed only after the caller is told they are recorded. Patient data belongs to your organization and is handled in line with the Personal Data Protection Law (PDPL).
Frequently asked questions
Will the agent answer patients' medical questions?
No. It answers booking questions and general information from answers you approve. Any medical question goes to a staff member, and the doctor has the final word. It does not diagnose or suggest treatment.
Where can I see an example?
On our website. Open the NAMAA assistant in the bottom corner of the page and ask it about NAMAA. It answers from the website text only, and sends you to WhatsApp when it finds no answer. We do not keep the questions you type.
How is it different from WhatsApp automation?
WhatsApp automation replies instantly with fixed options and collects booking details. The agent understands written or spoken questions phrased in different ways and answers from a wider source. We suggest starting with automation, and adding the agent if patient questions go beyond the fixed options.
Who reviews the agent's replies?
Your team or ours, as agreed. At the start a staff member reviews replies every day, then a sample every month. When a reply is wrong, we fix its source so it does not happen again.
Does it replace front-desk staff?
No. It takes repeated questions and after-hours calls off their hands, so they have time for patients who need a person to talk to. Bookings and decisions stay with the team.
Start with one task
Tell us where most of your team's time goes: calls, messages or reports. We will tell you whether AI helps there, in a free consultation of about 30 minutes.
We reply on the same working day.
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