For healthcare organizations
We grow the departments that matter to you, and we follow the demand until it becomes appointments that patients attend. We work as your marketing team, or with your current team.
Ophthalmology departments have their own page: Ophthalmology departments
Patient journey
Most organizations get enough enquiries. The loss happens after that: a slow response, an unfinished booking, or a patient who does not attend. We measure each stage for each department separately, and we start with the stage where the most patients are lost.
How we review the patient journeyHow we start with you
Core program
Lowest risk
For new starts
Doctor growth programs
Content and video for your doctors, under your organization's name and policies.
Marketing for doctors and consultantsReputation and local visibility
Reviews and visibility in Google Search and Maps, for each branch.
How we work together
We run all of your marketing under one account lead: strategy, the annual plan, execution, the patient journey and reporting.
Good for: Organizations without a full marketing team
We work with your team, under your management, on specialist programs such as the patient journey, doctor programs, department campaigns and high-volume production.
Good for: Organizations with an in-house marketing team
We take on one clear task: a website, a brand identity, a launch, a patient journey review, or a reputation program.
Good for: A specific need, or a first project together
How we work and measure
We find out where your patients come from and where they are lost. When needed, we start with a full study of this.
We build the brand, content, website and search visibility, so patients trust you before they call.
We bring you patients who are truly interested, from ads and search, and we calculate the cost of each patient.
We follow every enquiry to booking and attendance, through fast responses, confirmations and reminders.
If we run a step ourselves, such as answering calls or following up on WhatsApp, its speed and quality are our responsibility. Booking and attendance rates stay shared.
We agree on this table when we start. We send a monthly report that follows the patient from enquiry to response, then booking, then attendance, and we review it with you every 3 months.
"By patients, not enquiries" is a performance standard we work by. It is not a promise of a set number of patients.
Our commitments
Every ad and every piece of content is reviewed before publishing under Ministry of Health (MOH) and Saudi Food and Drug Authority (SFDA) regulations, with no exaggeration and no promises of treatment results.
We do not use any patient's photo or data in content without their written consent.
Your data and plans are confidential. We do not share them with anyone.
If we serve a competitor in the same city and the same specialty, we tell you before we start, and the decision is yours.
The team
First 10 days of the campaign. Source: TikTok Ads dashboard.
Final screenshot taken 5 November 2024. Source: Google Maps. Review requests went to all patients, with no incentives.
Last 28 days compared with the 28 days before. Source: Google Search Console.
Do you have a service that needs to grow faster?
Book a consultationMost agencies measure their work by the number of enquiries. We follow what happens after that: did someone reply to the patient quickly? Did the patient book? Did they attend the appointment? We link the ads and content to the response and the booking, so marketing is judged by the patients who actually came.
Both. We can be your full marketing team, or work with your current team and under your management on specific programs, or take on one scope, such as launching a department or a website. We decide the right setup in the first consultation.
We do not promise a set number of patients, because part of the result is in the organization's hands: prices, doctor availability, and the patient's experience inside the clinic. What we commit to is a clear measure of success that we agree on from the start and review with you every month.
It depends on the number of departments or services, the city, the competition in the specialty, and the ad budget. We do not have ready-made packages, because every organization starts from a different place. After the consultation, we send a proposal with the scope and the cost.
Indicators such as response time and the number of enquiries usually improve within the first month. We assess the department growth program after 90 days, because booking and attendance need time before the numbers are clear.
It is not required. If we have access to the booking data, we measure up to the patient's attendance. If we do not, the report stops at the last stage we can see, and we state this clearly in the report.
Most call centers just give the patient an appointment, and the patient ends the call without understanding anything. We train the call center team on medical information approved by the doctor, so they can lead the call: they ask the patient about the problem and when it started, whether they have high blood pressure or diabetes, and they answer the patient's questions with confidence. If they get a question they do not know, they refer it to our specialist team, and the doctor is the final reference. This way the patient understands and feels reassured before booking.
Yes. The first call is free and takes about 30 minutes, with a lead from our team. We learn about your situation and suggest where to start.
The first consultation is free and takes about 30 minutes, with one of our team leads. We learn about your situation and suggest where to start.
We reply on the same working day.
One of our team leads will contact you on the number you entered.
Welcome! I'm NAMAA, your assistant.
Welcome! I'm NAMAA, your assistant. Choose a question below, or type your own question about NAMAA.
Four services build demand for your organization: strategy, content, ads, and website and reputation. The fifth follows every enquiry until the patient attends the appointment.
Both. For hospitals and medical centers, we act as their marketing team or work with their own team. For doctors, we build their reputation so it turns into consultations that patients attend.
We follow each patient from enquiry to response, then booking, then attendance, and we calculate the cost per attended patient. We agree on the measure of success with you from the start.
Most agencies measure their work by the number of enquiries. We follow what happens next. Did someone reply to the patient quickly? Did the patient book? Did they attend the appointment?
It depends on the organization and the goal: the number of services, the city, the competition and the ad budget. We set up a short call with you to understand your situation, then we send a proposal.
Message us on WhatsApp or use the form, and we reply on the same working day. Then you have a free call with a lead from our team, where we suggest where to start.
