Call center training
We call and message you as patients would to see how enquiries are handled today. Then we train your team to reply faster and complete the booking in the same call or chat.
Our signature service
The patient journey: from the first enquiry until the patient attends
The ad brings the enquiry, and what happens next decides whether the patient attends. We measure how your team responds, train the team, and set up follow-up and reminders, so more patients attend from the same enquiries.
Enquiries come in, and appointment slots stay empty
Between the patient's first message and the clinic visit there are several points where patients are lost: a slow response, a staff member who cannot answer, an unfinished booking, or a forgotten appointment. You already paid to reach every patient lost here.
- WhatsApp messages sent after hours wait until morning
- Patients book and then miss the appointment, and nobody calls to ask why
- You do not know how many enquiries each ad brought, or how many of them booked
- Nobody gets back to the patient who said "I'll think about it"
Services in this area
Enquiry follow-up to attendance
We record every enquiry and set who follows it up and when. Then the patient gets a confirmation and an appointment reminder. Fewer people ask and disappear, and fewer book and do not come.
WhatsApp automation
Patients message you at any hour and get a reply within seconds that answers a general question or collects booking details. Then a staff member takes over the chat.
The result that matters to you
More patients attend from the same number of enquiries, with a report that shows where patients are lost at each step and what each attended patient cost you, if we have access to your booking data.
How we measure
- Response time on calls and WhatsApp
- Share of enquiries that ended in a booking
- Attendance rate, if we have access to your booking data
- Cost per attended patient, if we have access to your booking data
Frequently asked questions
What do you mean by the patient journey?
The path from the moment a patient asks about a service until they attend the appointment: enquiry, then response, then booking, then attendance. We measure each step in numbers and work on the step where most patients are lost.
How do you find where we lose patients?
We contact you as patients would, by phone and WhatsApp at different times, and record how fast and how well you respond. We read whatever call and booking records are available, then show you the results step by step.
Do we need a new system before you start?
No. We start with what you have: your phone line, WhatsApp and your current booking system. If we need tools for follow-up, reminders or call tracking, we suggest them and run them with our technology partners, and the data stays yours.
Will your team reply to patients instead of ours?
Your team keeps the replies. We train it and check its quality. If we use an automatic WhatsApp reply, it covers the first reply and booking questions only, a person from the team reviews it, and any medical question goes to the doctor.
Where are you losing patients?
We pick one service with you and measure its journey from the ad to the appointment. Book a free consultation of about 30 minutes and we will agree on where to start.
We reply on the same working day.
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