Clinic management systems
We help you choose the system, manage the rollout with its vendor, connect online booking, WhatsApp and enquiry tracking around it, and train your team until they actually use it.
Systems and technology
Clinic systems and technology that serve booking and follow-up
Your clinic management system, phone lines, WhatsApp and reports: we connect them so every enquiry is recorded and followed up. We choose them with you, run them with our technology partners, and stay between you and the vendor until your team really uses them.
You have systems, and the data is scattered across them
Calls come to one number, WhatsApp sits on the front-desk phone, bookings are in one system and ads in another dashboard. Nobody knows where a patient came from, nobody returns the missed call, and a new system is bought and only half used.
- Calls are missed at busy times and after hours, and are not recorded
- Bookings and claims sit in a system that knows nothing about where the patient came from
- You bought a new system, and the team was not trained enough to use it
- There are many AI offers, and you do not know which ones suit a healthcare organization
Services in this area
Cloud call center
We set up your line on a cloud call center with a licensed Saudi provider. Calls reach the right staff member, every missed call has someone assigned to call back, and you can see which ad made the patient call.
AI solutions
An AI agent that answers booking questions on the phone, on your website and on WhatsApp, and analysis that reads your calls and sorts your enquiries. A staff member reviews, and the doctor has the final word on anything medical.
The result that matters to you
Every enquiry is recorded with its source and followed until the appointment, in systems your organization owns and your team uses. AI works where it saves time, under your team's review.
How we measure
- Missed calls, and how many the team called back
- Response time on calls and WhatsApp
- Share of enquiries recorded with their source
- Booking rate from each contact channel
- How much the team uses the system after rollout
Frequently asked questions
Do you have your own clinic management system?
No. We do not build or own medical record software. We help you choose the right system, including support for insurance claims through nphies, then set up booking links, WhatsApp and enquiry tracking around it, train the team, and manage the rollout with the system vendor.
With a cloud call center, who owns the number and the recordings?
You do. We run it with our technology partners, who are licensed Saudi telecom providers, and we design the voice menu, call routing and call tracking by ad channel. The line and the data are yours, and callers are told when a call is recorded.
Will AI answer patients' medical questions?
No. We use it for the first reply on WhatsApp, the website or the phone, for booking questions, enquiry qualification, call analysis and reports. A person from the team always takes over and reviews, and any medical question goes to the doctor. The assistant on our own website is an example: it answers only from the site's content.
Can we start with one part?
Yes. You could start with call tracking and missed call recovery, for example, then add what you need step by step, with each part linked to bookings and reports.
Map your current systems for us
Tell us which system you use for bookings and where your calls and messages come from. We will suggest a first step in a free consultation of about 30 minutes.
We reply on the same working day.
We received your request
One of our team leads will contact you on the number you entered.
