Google reviews for clinics and medical centers, and their Business Profiles
When patients look for a clinic nearby, they see maps and reviews before they open your website. We make each branch's profile complete and accurate, and ask every patient for a review in a way that follows Google policy.
Patients compare reviews, and our rating does not reflect our service
Most satisfied patients do not write a review on their own, while people with a bad experience do. So the rating stays below the level of the service, comments go unanswered, and a competitor shows up before you in maps.
Your rating is lower than nearby competitors, and you have few reviews
The phone number or opening hours on Google are wrong
A new branch does not show in maps, or has more than one listing
Negative reviews have had no reply for months
Where it acts on the patient journey
Works when patients compare healthcare organizations before they call.
Enquiry
Response
Booking
Attended
What it includes
A Google Business Profile for each branch
We verify or recover the profile and set the category, services, opening hours and photos, so each branch has one correct listing.
Visibility in maps
We work on what affects your local ranking: a complete and active profile, reviews, and the branch page on your website.
Review programs that follow Google policy
We ask every patient for a review after the visit by message or QR code, with no incentives and without picking only satisfied patients. We never write or buy reviews.
Replies to reviews
We write calm replies that your team approves. They never mention anything about the patient or their condition, and serious complaints go to a manager at your organization.
Medical directories
We list your organization and doctors in the right medical directories and listings, with the same details as on Google.
Consistent name, address and phone
Your organization's name and each branch's address and number in one format on Google, your website, directories and social accounts. Mismatches confuse patients and weaken visibility.
Reputation tracking
An alert for every new review, and a monthly report with the rating, the review count and the comments that keep coming up.
How we work
1
Read the current state
We review each branch's profile, compare it with competitors in the same area, and read the reviews to see what keeps coming up.
2
Correct the details
We fix profile details, deal with duplicates, and align the name, address and phone on your website and in directories.
3
Launch the review program
We train front-desk staff to ask every patient for a review, prepare the message and the code, and check that the request reaches everyone.
4
Reply and follow up
We reply to reviews and pass repeated complaints to you, because fixing them inside the organization is what changes future reviews.
How we measure
New reviews each month
Average rating for each branch
Calls and direction requests from the Google profile
Share of reviews we replied to
Each branch's visibility in maps searches for its main services
A call from maps is an enquiry, and the booking comes after it. We link the two if calls go through a system we track with you.
We follow Google's review policies: we ask all patients, with no incentives, and never publish fake reviews. In replies we never confirm that the writer is a patient or mention any detail of their condition, to protect their privacy under the Personal Data Protection Law (PDPL).
From our results
Eye center, Reputation
Eye World: from 3.6 to 4.7 on Google in 3 months, and from 74 reviews to 1,465
Final screenshot taken 5 November 2024. Source: Google Maps. Review requests went to all patients, with no incentives.
Starting point
The clinic's Google rating was 3.6 from 74 reviews. The Google Maps screenshot from before we started is at the start of the video.
What we worked on
A reviews program that asks every patient for feedback after the visit. It uses no incentives and does not pick certain patients, in line with Google's policy.
Result
4.7 from 1,465 reviews in 3 months.
Watch the storyShort video, plays here on the page · Video in ArabicOr watch it on YouTube
Frequently asked questions
Are we allowed to ask patients for Google reviews?
Yes, Google allows you to ask for reviews. What is not allowed is offering something in return, such as a discount or a gift, asking only satisfied patients, or having staff write reviews in patients' names. Our programs ask every patient, with the same message and nothing in return.
Can you delete negative reviews?
We do not remove a review because it is negative. If a review breaks Google's policies, for example a fake or abusive review, we report it and Google decides. A genuine negative review gets a calm reply, and we pass the complaint to you so it can be resolved.
We have several branches. How do you handle them?
Each branch gets its own Google profile, with its address, number, opening hours and photos, and its own page on your website. We track reviews and visibility for each branch separately.
How long does it take to improve our rating?
It depends on how many patients you see each month and how consistently your team asks every patient for a review. New reviews usually start within weeks of the program starting, and the rating changes as they add up.
Do we have to write the review replies ourselves?
No. We write the replies and send them to you for approval, or agree with you on approved replies for common cases. Complaints that need management to step in go to you before we reply.
See how patients see you in maps
Send us your organization's name and branches. We will review the profiles and reviews, then suggest where to start in a free consultation of about 30 minutes.
One of our team leads will contact you on the number you entered.
NAMAA assistant
Welcome! I'm NAMAA, your assistant. Choose a question below, or type your own question about NAMAA.
Four services build demand for your organization: strategy, content, ads, and website and reputation. The fifth follows every enquiry until the patient attends the appointment.
Both. For hospitals and medical centers, we act as their marketing team or work with their own team. For doctors, we build their reputation so it turns into consultations that patients attend.
We follow each patient from enquiry to response, then booking, then attendance, and we calculate the cost per attended patient. We agree on the measure of success with you from the start.
Most agencies measure their work by the number of enquiries. We follow what happens next. Did someone reply to the patient quickly? Did the patient book? Did they attend the appointment?
It depends on the organization and the goal: the number of services, the city, the competition and the ad budget. We set up a short call with you to understand your situation, then we send a proposal.
Message us on WhatsApp or use the form, and we reply on the same working day. Then you have a free call with a lead from our team, where we suggest where to start.
