Eye World: from 3.6 to 4.7 on Google in 3 months, and from 74 reviews to 1,465
Final screenshot taken 5 November 2024. Source: Google Maps. Review requests went to all patients, with no incentives.
Starting point
The clinic's Google rating was 3.6 from 74 reviews. The Google Maps screenshot from before we started is at the start of the video.
What we worked on
A reviews program that asks every patient for feedback after the visit. It uses no incentives and does not pick certain patients, in line with Google's policy.
Result
4.7 from 1,465 reviews in 3 months.
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Record details
Organization
Eye World, an eye center
Service
Reviews and reputation on Google Maps
Period
3 months, final screenshot taken 5 November 2024
Source
Google Maps, screenshots before we started and at the end
What the numbers show, and what they do not
Both numbers come from the center's Google Maps page: 3.6 from 74 reviews before we started, and 4.7 from 1,465 reviews on 5 November 2024.
The starting screenshot shows no date, so we do not give it one.
We asked every patient for a review after the visit, with no incentives and without picking certain patients.
A rating reflects what reviewers think on Google. It does not count bookings or attendance.
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NAMAA assistant
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We cover six areas for healthcare: strategy and brand, content, social media and video, ads, website, search and reputation, the patient journey from enquiry to attendance, and systems and technology. You can take one area or let us run all your marketing.
Both. For hospitals and medical centers, we act as their marketing team or work with their own team. For doctors, we build their reputation so it turns into consultations that patients attend.
We follow each patient from enquiry to response, then booking, then attendance, and we calculate the cost per attended patient. We agree on the measure of success with you from the start.
Most agencies measure their work by the number of enquiries. We follow what happens next. Did someone reply to the patient quickly? Did the patient book? Did they attend the appointment?
It depends on the organization and the goal: the number of services, the city, the competition and the ad budget. We set up a short call with you to understand your situation, then we send a proposal.
Message us on WhatsApp or use the form, and we reply on the same working day. Then you have a free call with a lead from our team, where we suggest where to start.
